Careers and Internships

Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations strongly considered.  Open positions will be posted on an on-going basis.

Please email a cover letter and resume to:
Keisha Ortiz
Director Of Personnel
Phone:215-616-8515
Email: kortiz@hansen-properties.com

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Guest Services/Housekeeping Supervisor

Job Description:
– Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
– Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
– Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
– Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
– Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
– Respond to guest requests, concerns and problems to ensure guest satisfaction.
– Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
– Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
– Comply with attendance rules and be available to work on a regular basis.
– Perform any other job related duties as assigned.

Job Requirements: Experience, Skills & Knowledge
– Guest Services/Housekeeping experience preferred.
– Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs with or without reasonable accommodations.
– Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodations.
– Must have the ability to communicate in English.
– Must be flexible on holidays, AM & PM shifts, including weekends


Front Desk Agent

Job Description:
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. This position must be flexible on holidays, AM & PM shifts, including weekends.

Responsibilities:
-Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
– Ability to accurately and efficiently input information into computer systems
– Ability to work cohesively with co-workers both within and outside of your department
– Ability to compute accurate mathematical calculations
– Ability to think clearly, quickly and make concise decisions
– Ability to prioritize, organize and follow up
– Ability to work well under pressure, dealing with many arrivals and departures within a short period
of time
– Previous customer service experience
– Previous hotel front desk experience is strongly preferred
– Previous cashiering experience is preferred
– Fluency in a foreign language is preferred
– Previous guest relations training is preferred

Banquet/Restaurant Servers (Normandy Farm Hotel & Conference Center)

Full Time – Compensation negotiable based on experience

Part Time – $12 per hour

Job Description:
The Banquet Server is responsible for providing efficient and courteous service to our guests. The server will provide our guests with hospitality providing prompt, efficient service of food and beverages in accordance with hotel policies and banquet event order standards.

Responsibilities:
– Greets guests in a positive manner
– Performs necessary tasks to service guests and is able to handle all guest requests
– Maintains guest’s event area in clean and neat manner
– Monitors guest needs on a continual basis ensuring all requests will be promptly fulfilled
– Guides the quest through all phases of their experience in the banquet or event
– Sets up, monitors, refreshes and breaks down coffee breaks, receptions and buffet tables for specific group functions
– Opens and serves wine or alcoholic beverages as requested
– Promptly removes dishes as guests complete their meal during any meeting or function
– Resets banquet rooms in preparation for the next function
– Effectively communicates with the kitchen, catering coordinate and banquet staff
– Assists other banquet personnel with maintenance (side work, opening/closing duties ) as necessary
– Knowledge of all liquor brands, beers, non alcoholic selections, correct glassware and garnishes
– Bartending for Banquet Functions
– Familiar with various types of services — plated, buffet, working lunches, etc.
– Promotes a memorable service experience
– Maintains a safe and sanitary work environment

Job Requirements:
– Able to work under pressure
– Flexible availability and willing to do shift work
– Available to work weekends and holidays
– Excellent communication skills, both verbally and written
– May be required to lift up to 25 lbs and the ability to stand for extended periods of time
– Ability to work in a team environment
– Neat, well groomed, well-spoken and professional

Please email a cover letter and resume to:
Keisha Ortiz
Director Of Personnel
Phone:215-616-8515
Email: kortiz@hansen-properties.com